All apparel and garments purchased from Lucent Los Angeles are eligible for returns / exchanges. All boots are eligible for exchanges. Items must be sent back within 14 CALENDAR DAYS of your product’s delivery date.
The item must be in unworn condition, with all packaging, boxes, and accessories included. We reserve the right to deny any returns that do not meet the unworn condition or packaging requirements.
Step 2 - From here, one of our Customer Service agents will provide you instructions to generate a return shipping label.
Step 3 - Drop off your product using the instructions on the shipping label.
Upon receiving the returned item, our team will inspect it to ensure it meets the required criteria. Once your return has been approved, you will receive a confirmation email from our team.
Your Information is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent.
For us at Lucent, Customer Satisfaction is Our #1 Priority. If you have any questions or need further assistance with the return process, please don't hesitate to contact our customer support team.
Do you have Free Shipping?
Yes. We offer FREE Expedited Shipping in the US, with all Lucent Purchases.Your product will be delivered in 3-5 Business Days after we ship it.
How Long Does Shipping Take?
If you are in the U.S, with FREE Expedited Shipping, your product will be delivered in 3-5 Business Days after we ship it.
Products will be shipped from Lucent Headquarters in Los Angeles, California.
Do you Ship Internationally for Free?
Yes, we do. Lucent Los Angeles is a worldwide brand, and we ship internationally for FREE. Including Canada, United Kingdom, European Union, etc.
During checkout, choose your country to insert your Shipping Address. You will have the option to choose the Shipment Method and Delivery Speed.
Please note that any applicable taxes will be added, depending on your country. Lucent Los Angeles cannot alter or change VAT or Customs fees, as these are independently charged via the courier and receiving country.
The customer is in charge of paying for any additional fees or import taxes that will occur after the products have been shipped out from Lucent's fulfillment facility.
Are the Boots made in Italy?
Yes, our Chelsea Boots, Jodhpur Boots and Octavian Boots are all hand-crafted in Italy.
Wholesale Inquiries
For inquiries regarding bulk or wholesale purchases of our products, please reach out to our Lucent Sales Representative at shawn@lucentlosangeles.com
Customer Support
Call us on our support line 888-320-2645 during business hours Monday - Friday, 9 am to 3 pm PST.
One of our Lucent Customer Service agents will be glad to help you.
